Refund policy

Refund Policy

At Coffee Shoppe, your satisfaction is our priority. Because we sell freshly roasted coffee, we do not accept returns — all sales are final. However, we're committed to making things right if something goes wrong.

Order Errors on Your End If an order issue is caused by incorrect information provided at checkout (such as a wrong shipping address or incorrect product selection), you will be responsible for the cost of a replacement order. Please contact us as soon as possible so we can help resolve the situation quickly.

Errors on Our End If we make a mistake — such as sending the wrong product or incorrect item — we will cover the full cost of a replacement, including shipping. Please reach out to us with your order details and we'll prioritize getting the correct order to you right away.

Carrier Issues, Lost or Stolen Packages For issues outside of our control, such as carrier errors, lost packages, or package theft, we'll work with you to find the best resolution. In these cases, we'll cover the product cost (up to $25.00) toward a replacement order, and you'll be responsible for the shipping cost on the replacement.

No Returns on Coffee For health, safety, and quality reasons, we are unable to accept returned coffee products under any circumstances.

International Orders Please note that we do not guarantee delivery on international orders. All international sales are final.

Bulk Orders Bulk orders are sold as-is and are not eligible for replacements or refunds.

If you have any questions or concerns, please don't hesitate to contact us — we're here to help.